<?php
session_start();
require __DIR__.'/../config.php';
include __DIR__.'../../scripts/status.php';
include __DIR__.'../../scripts/verifyauth.php';
$TITLEPAGE = 'Ticket '.$_SESSION['DataTicketSelected']['protocolo'].' - '.$SERVER_NAME;
include __DIR__ . '/static/header.php';
?>
<div class="mininav">
<nav aria-label="breadcrumb">
<ol class="breadcrumb">
<li class="breadcrumb-item"><a href="System.php">User</a></li>
<li class="breadcrumb-item"><a href="MyTickets.php"><i class="fa-solid fa-user"></i> Meus Tickets</a></li>
<li class="breadcrumb-item active" aria-current="page"><i class="fa-solid fa-user"></i> Ticket <?= $_SESSION['DataTicketSelected']['protocolo']; ?></li>
<?= ($_SESSION['DataTicketSelected']['ticketstatus']=="Pendente") ? '<li class="breadcrumb-item"><a href="../scripts/ticketsquerys/refreshticketdata.php?protocolticket='.$_SESSION['DataTicketSelected']['protocolo'].'" id="refreshticketdata"><i class="fa-solid fa-arrows-rotate"></i> Atualizar dados</a></li>' : '<li class="breadcrumb-item active" id="refreshticketdata"><i class="fa-solid fa-arrows-rotate"></i> Atualizar dados</li>'; ?>
</ol>
</nav>
</div>
<?php
if(isset($_SESSION['Msg'])){
echo $_SESSION['Msg'];
unset($_SESSION['Msg']);
}
else{
unset($_SESSION['Msg']);
}
?>
<section class="ticketcontent">
<h3><i class="fa-solid fa-ticket-simple"></i><?= ' '.$_SESSION['DataTicketSelected']['nometicket']; ?></h3>
<div class="container">
<div class="row">
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-barcode" style="padding-right: 5px"></i> Ticket Nº</span>
<input type="text" class="form-control" name="ticketnumber" value="<?= $_SESSION['DataTicketSelected']['protocolo']; ?>" aria-describedby="ticketlabel" disabled readonly/>
</div>
</div>
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-hashtag" style="padding-right: 5px"></i> Ticket hash</span>
<input type="text" class="form-control" value="<?= $_SESSION['DataTicketSelected']['tickethash']; ?>" aria-describedby="tickethashlabel" disabled readonly/>
</div>
</div>
</div>
<div class="row">
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-regular fa-paper-plane" style="padding-right: 5px"></i> Setor de interesse</span>
<input type="text" class="form-control" value="<?= $_SESSION['DataTicketSelected']['designacao']; ?>" aria-describedby="ticketdesign" disabled readonly/>
</div>
</div>
<div class="col-sm-2">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-stopwatch" style="padding-right: 5px"></i> SLA</span>
<input type="text" class="form-control" value="<?= $_SESSION['DataTicketSelected']['sla'].'hrs'; ?>" aria-describedby="ticketsla" disabled readonly/>
</div>
</div>
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-calendar-day" style="padding-right: 5px"></i> Data de criação</span>
<input type="text" class="form-control" value="<?php $DataTicketFormatada = new DateTime($_SESSION['DataTicketSelected']['datapedido']); echo $DataTicketFormatada->format('d/m/Y').' ás '.$DataTicketFormatada->format('H:i:s'); ?>" aria-describedby="ticketdateinit" disabled readonly/>
</div>
</div>
</div>
<div class="row">
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-bars-progress" style="padding-right: 5px"></i> Situação do Ticket</span>
<input type="text" class="form-control" value="<?= $_SESSION['DataTicketSelected']['ticketstatus']; ?>" aria-describedby="ticketstatus" disabled readonly/>
</div>
</div>
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-calendar-week" style="padding-right: 5px"></i> Data combinada</span>
<input type="text" class="form-control" value="<?php $DataTicketFormatadaSla = new DateTime($_SESSION['DataTicketSelected']['datasla']); echo $DataTicketFormatadaSla->format('d/m/Y').' ás '.$DataTicketFormatadaSla->format('H:i:s'); ?>" aria-describedby="ticketdatasla" disabled readonly/>
</div>
</div>
</div>
<div class="row" align="center">
<?php
echo '<h5><i class="fa-solid fa-toolbox"></i> Ferramentas disponíveis para o administrador</h5>';
for($z=0; $z<$_SESSION['UserTools']['CountTools']; $z++){
switch ($_SESSION['UserTools'][$z][2]){
case 1:
if(isset($_SESSION['UserTools'][$z][0])){
echo '<div class="col" style="color: #2ecc71;">Anydesk <i class="fa-regular fa-circle-check"></i></div>';
}
break;
case 2:
if(isset($_SESSION['UserTools'][$z][0])){
echo '<div class="col" style="color: #2ecc71;">TeamViewer <i class="fa-regular fa-circle-check"></i></div>';
}
break;
case 3:
if(isset($_SESSION['UserTools'][$z][0])){
echo '<div class="col" style="color: #2ecc71;">RealVNC <i class="fa-regular fa-circle-check"></i></div>';
}
break;
case 4:
if(isset($_SESSION['UserTools'][$z][0])){
echo '<div class="col" style="color: #2ecc71;">Config. de rede <i class="fa-regular fa-circle-check"></i></div>';
}
break;
}
}
echo ($_SESSION['UserTools']['CountTools']==0) ? '<p><i class="fa-solid fa-wrench"></i> Não há ferramentas corporativas cadastradas!</p>' : '';
?>
</div>
</div>
<label class="form-label"><i class="fa-solid fa-comments"></i> Bate-papo</label>
<div class="chatticket">
<?php
for($a=0; $a<$_SESSION['DataTicketChatSelected']['CountMsgs']; $a++){
if($_SESSION['DataTicketChatSelected'][$a][2]==$_SESSION['DataAccount']['id']){
$DataTicketFormatadaSla = new DateTime($_SESSION['DataTicketChatSelected'][$a][5]);
echo '<div class="chat-message-left">
<div class="avatarchatuser">
<img src="../assets/base/avatar_default.png" class="rounded-circle mr-1" alt="Avatar_default" width="40" height="40">
</div>
<div class="message">
<div class="titlemessage">
<span>'.$_SESSION['DataTicketChatSelected'][$a][3].'</span><small>'.$_SESSION['DataTicketChatSelected'][$a][4].'</small>
</div>
'.$_SESSION['DataTicketChatSelected'][$a][0].'<br>
<small><i class="fa-regular fa-calendar"></i> '.$DataTicketFormatadaSla->format('d/m/Y').' ás <i class="fa-regular fa-clock"></i> '.$DataTicketFormatadaSla->format('H:i:s').'</small>
</div>
</div>';
}else{
$DataTicketFormatadaSla = new DateTime($_SESSION['DataTicketChatSelected'][$a][5]);
echo '<div class="chat-message-right">
<div class="avatarchatuser">
<img src="../assets/base/avatar_default.png" class="rounded-circle mr-1" alt="Avatar_default" width="40" height="40">
</div>
<div class="message">
<div class="titlemessage">
<span>'.$_SESSION['DataTicketChatSelected'][$a][3].'</span><small>'.$_SESSION['DataTicketChatSelected'][$a][4].'</small>
</div>
'.$_SESSION['DataTicketChatSelected'][$a][0].'<br>
<small><i class="fa-regular fa-calendar"></i> '.$DataTicketFormatadaSla->format('d/m/Y').' ás <i class="fa-regular fa-clock"></i> '.$DataTicketFormatadaSla->format('H:i:s').'</small>
</div>
</div>';
}
}
?>
</div>
<?php
if($_SESSION['DataTicketSelected']['ticketstatus']!='Pendente'){
$DataTicketFinalizadoFormatada = new DateTime($_SESSION['DataTicketSelected']['datafinalizado']);
echo ' <div class="alert alert-secondary" role="alert" style="width: 70%">
Este ticket já foi fechado com o status <strong>'.$_SESSION['DataTicketSelected']['ticketstatus'].'</strong> no dia <strong>'.$DataTicketFinalizadoFormatada->format('d/m/Y').' ás '.$DataTicketFinalizadoFormatada->format('H:i:s').'</strong>
</div>';
}else{
echo '<form class="sendmsgticket" action="../scripts/ticketsquerys/sendmessageticket.php" method="POST" align="center">
<div class="input-group mb-3">
<input type="text" id="sendmsg" name="sendmsg" class="form-control" placeholder="Digite sua mensagem aqui" aria-describedby="submitmsg" maxlength="999" required/>
<button class="btn btn-primary" type="submit" id="submitmsg"><i class="fa-solid fa-paper-plane"></i></button>
</div>
</form>';
}
?>
<div class="buttonticketfooter" align="center">
<?php
if($_SESSION['DataTicketSelected']['ticketstatus']!="Pendente"){
echo '<a class="btn btn-outline-danger disabled" href="#" role="button"><i class="fa-solid fa-square-xmark"></i> Cancelar Ticket</a>';
}else{
echo '<a class="btn btn-outline-danger" href="../scripts/ticketsquerys/cancelticket.php?protocolticket='.$_SESSION['DataTicketSelected']['protocolo'].'" role="button"><i class="fa-solid fa-square-xmark"></i> Cancelar Ticket</a>';
}
?>
</div>
</section>
<script src="../src/domscripts.js" type="text/javascript" ></script>
<?php
include __DIR__ . '/static/footer.php';
?>
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