<?php
session_start();
require __DIR__.'../../../config.php';
include __DIR__.'../../../scripts/status.php';
include __DIR__.'../../../scripts/verifyauth.php';
include __DIR__.'../../../scripts/verifypermission.php';
$TITLEPAGE = '[ADMIN] Ticket - '.$_SESSION['DataTicketAllSelected']['protocolo'].' '.$SERVER_NAME;
include __DIR__ . '/static/header.php';
?>
<div class="mininav">
<nav aria-label="breadcrumb">
<ol class="breadcrumb">
<li class="breadcrumb-item"><?=isset($_SERVER['HTTP_REFERER']) ? '<a href="'.$_SERVER['HTTP_REFERER'].'">' : '<a href="SystemAdmin.php">'; ?><i class="fa-solid fa-circle-chevron-left"></i> Admin</a></li>
<li class="breadcrumb-item active" aria-current="page"><i class="fa-solid fa-user"></i> Ticket <?= $_SESSION['DataTicketAllSelected']['protocolo']; ?></li>
<?= ($_SESSION['DataTicketAllSelected']['ticketstatus']=="Pendente") ? '<li class="breadcrumb-item"><a href="../../scripts/adminquerys/refreshticketadmin.php?protocolticket='.$_SESSION['DataTicketAllSelected']['protocolo'].'" id="refreshticketdata"><i class="fa-solid fa-arrows-rotate"></i> Update data</a></li>' : '<li class="breadcrumb-item active" id="refreshticketdata"><i class="fa-solid fa-arrows-rotate"></i> Update data</li>'; ?>
</ol>
</nav>
</div>
<?php
if(isset($_SESSION['Msg'])){
echo $_SESSION['Msg'];
unset($_SESSION['Msg']);
}
else{
unset($_SESSION['Msg']);
}
?>
<section class="ticketcontent">
<h3><i class="fa-solid fa-ticket-simple"></i><?= ' '.$_SESSION['DataTicketAllSelected']['nometicket']; ?></h3>
<div class="container">
<div class="row">
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-barcode" style="padding-right: 5px"></i> Ticket Nº</span>
<input type="text" class="form-control" name="ticketnumberadmin" value="<?= $_SESSION['DataTicketAllSelected']['protocolo']; ?>" aria-describedby="ticketlabel" disabled readonly/>
</div>
</div>
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-hashtag" style="padding-right: 5px"></i> Ticket hash</span>
<input type="text" class="form-control" name="tickethashadmin" value="<?= $_SESSION['DataTicketAllSelected']['tickethash']; ?>" aria-describedby="tickethashlabel" disabled readonly/>
</div>
</div>
</div>
<div class="row">
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-regular fa-paper-plane" style="padding-right: 5px"></i> Tag</span>
<input type="text" class="form-control" name="tickettagadmin" value="<?= $_SESSION['DataTicketAllSelected']['designacao']; ?>" aria-describedby="ticketdesign" disabled readonly/>
</div>
</div>
<div class="col-sm-2">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-stopwatch" style="padding-right: 5px"></i> SLA</span>
<input type="text" class="form-control" name="ticketslaadmin" value="<?= $_SESSION['DataTicketAllSelected']['sla'].'hrs'; ?>" aria-describedby="ticketsla" disabled readonly/>
</div>
</div>
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-calendar-day" style="padding-right: 5px"></i> Creation date</span>
<input type="text" class="form-control" name="ticketdatecreateadmin" value="<?php $DataTicketFormatada = new DateTime($_SESSION['DataTicketAllSelected']['datapedido']); echo $DataTicketFormatada->format('d/m/Y').' ás '.$DataTicketFormatada->format('H:i:s'); ?>" aria-describedby="ticketdateinit" disabled readonly/>
</div>
</div>
</div>
<div class="row">
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-bars-progress" style="padding-right: 5px"></i> Ticket status</span>
<input type="text" class="form-control" name="ticketstatusadmin" value="<?= $_SESSION['DataTicketAllSelected']['ticketstatus']; ?>" aria-describedby="ticketstatus" disabled readonly/>
</div>
</div>
<div class="col">
<div class="input-group mb-3">
<span class="input-group-text"><i class="fa-solid fa-calendar-week" style="padding-right: 5px"></i> Planned date</span>
<input type="text" class="form-control" name="ticketdatefinishadmin" value="<?php $DataTicketFormatadaSla = new DateTime($_SESSION['DataTicketAllSelected']['datasla']); echo $DataTicketFormatadaSla->format('d/m/Y').' ás '.$DataTicketFormatadaSla->format('H:i:s'); ?>" aria-describedby="ticketdatasla" disabled readonly/>
</div>
</div>
</div>
<div class="row" align="center">
<?php
for($z=0; $z<$_SESSION['AdminUserTools']['CountTools']; $z++){
switch ($_SESSION['AdminUserTools'][$z][2]){
case 1:
if(isset($_SESSION['AdminUserTools'][$z][0])){
echo '<div class="col-sm-3"><img src="../../assets/anydesk_user.png" alt="anydesklogo"/>
<p>ID: '.$_SESSION['AdminUserTools'][$z][0].'<br>Pass: '.$_SESSION['AdminUserTools'][$z][1].'</p>
</div>';
}
break;
case 2:
if(isset($_SESSION['AdminUserTools'][$z][0])){
echo '<div class="col-sm-3"><img src="../../assets/teamw_user.png" alt="teamviewerlogo"/>
<p>ID: '.$_SESSION['AdminUserTools'][$z][0].'<br>Pass: '.$_SESSION['AdminUserTools'][$z][1].'</p>
</div>';
}
break;
case 3:
if(isset($_SESSION['AdminUserTools'][$z][0])){
echo '<div class="col-sm-3"><img src="../../assets/realvnc_user.png" alt="realvnclogo"/>
<p>ID: '.$_SESSION['AdminUserTools'][$z][0].'<br>Pass: '.$_SESSION['AdminUserTools'][$z][1].'</p>
</div>';
}
break;
case 4:
if(isset($_SESSION['AdminUserTools'][$z][0])){
echo '<div class="col-sm-3"><img src="../../assets/network_user.png" alt="networklogo"/>
<p>ID: '.$_SESSION['AdminUserTools'][$z][0].'<br>Pass: '.$_SESSION['AdminUserTools'][$z][1].'</p>
</div>';
}
break;
}
}
?>
</div>
</div>
<label class="form-label"><i class="fa-solid fa-comments"></i> Chat</label>
<div class="chatticket">
<?php
for($a=0; $a<$_SESSION['DataTicketAllChatSelected']['CountMsgs']; $a++){
if($_SESSION['DataTicketAllChatSelected'][$a][2]==$_SESSION['DataAccount']['id']){
$DataTicketFormatadaSla = new DateTime($_SESSION['DataTicketAllChatSelected'][$a][5]);
echo '<div class="chat-message-left">
<div class="avatarchatuser">
<img src="../../assets/base/avatar_default.png" class="rounded-circle mr-1" alt="Avatar_default" width="40" height="40">
</div>
<div class="message">
<div class="titlemessage">
<span>'.$_SESSION['DataTicketAllChatSelected'][$a][3].'</span><small>'.$_SESSION['DataTicketAllChatSelected'][$a][4].'</small>
</div>
'.$_SESSION['DataTicketAllChatSelected'][$a][0].'<br>
<small><i class="fa-regular fa-calendar"></i> '.$DataTicketFormatadaSla->format('d/m/Y').' at <i class="fa-regular fa-clock"></i> '.$DataTicketFormatadaSla->format('H:i:s').'</small>
</div>
</div>';
}else{
$DataTicketFormatadaSla = new DateTime($_SESSION['DataTicketAllChatSelected'][$a][5]);
echo '<div class="chat-message-right">
<div class="avatarchatuser">
<img src="../../assets/base/avatar_default.png" class="rounded-circle mr-1" alt="Avatar_default" width="40" height="40">
</div>
<div class="message">
<div class="titlemessage">
<span>'.$_SESSION['DataTicketAllChatSelected'][$a][3].'</span><small>'.$_SESSION['DataTicketAllChatSelected'][$a][4].'</small>
</div>
'.$_SESSION['DataTicketAllChatSelected'][$a][0].'<br>
<small><i class="fa-regular fa-calendar"></i> '.$DataTicketFormatadaSla->format('d/m/Y').' at <i class="fa-regular fa-clock"></i> '.$DataTicketFormatadaSla->format('H:i:s').'</small>
</div>
</div>';
}
}
?>
</div>
<?php
if($_SESSION['DataTicketAllSelected']['ticketstatus']!="Pendente"){
$DataTicketFinalizadoFormatada = new DateTime($_SESSION['DataTicketAllSelected']['datafinalizado']);
echo ' <div class="alert alert-secondary" role="alert" style="width: 70%">
This ticket has already been closed with the status <strong>'.$_SESSION['DataTicketAllSelected']['ticketstatus'].'</strong> on <strong>'.$DataTicketFinalizadoFormatada->format('d/m/Y').' at '.$DataTicketFinalizadoFormatada->format('H:i:s').'</strong>
</div>';
}else{
echo '<form action="../../scripts/adminquerys/sendmessageadmin.php" class="sendmsgticket" method="POST" align="center">
<div class="input-group mb-3">
<input type="text" id="sendmsg" name="sendmsg" class="form-control" placeholder="Type your message here" aria-describedby="submitmsg" maxlength="999" required/>
<button class="btn btn-primary" type="submit" id="submitmsg"><i class="fa-solid fa-paper-plane"></i></button>
</div>
</form>';
}
?>
<div class="buttonticketfooter" align="center">
<?php
if($_SESSION['DataTicketAllSelected']['ticketstatus']!="Pendente"){
echo '<a class="btn btn-outline-success disabled" href="#" role="button"><i class="fa-solid fa-circle-check"></i> Close as resolved</a>
<a class="btn btn-outline-danger disabled" href="#" role="button"><i class="fa-solid fa-square-xmark"></i> Cancel ticket</a>';
}else{
echo '<a class="btn btn-outline-success" href="../../scripts/adminquerys/resolveticketok.php?protocolticket='.$_SESSION['DataTicketAllSelected']['protocolo'].'" role="button"><i class="fa-solid fa-circle-check"></i> Close as resolved</a>
<a class="btn btn-outline-danger" href="../../scripts/adminquerys/rejectticket.php?protocolticket='.$_SESSION['DataTicketAllSelected']['protocolo'].'" role="button"><i class="fa-solid fa-square-xmark"></i> Reject ticket</a>';
}
?>
</div>
</section>
<script src="../../src/domscripts.js" type="text/javascript" ></script>
<?php
include __DIR__ . '/static/footer.php';
?>
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